The Fund held 48 road shows during from June 2016 to June 2017 in an effort to reach out to members.
The road shows are done in English, Xhosa, Zulu and Northern Sotho and they are attended by the Fund’s Principal Officer and official from NBC (Fund administrator). Pule Thango – the Fund Consultant is on hand to answer all questions from members (Ask Pule). Pule is the Fund expert and portrayed in all Fund communication together with the Bongani character that represents the members.
What sets these presentations apart from other in the industry is that there is no fixed agenda and Pule asks the audience to express concerns, and to tell him what to discuss. As members asks questions a dialogue between the Fund and members emerges and members leave these sessions feeling that they have been heard and the Fund cares about their concerns.
Since the first member newsletter was issued in November 2016 and then again in March 2017 – the newsletter is now also handed out at these sessions and then Pule explains every article contained in the newsletter.
The Fund had Shopping Bags made with the Fund logo and these are given away at the sessions as spot prizes. The bags are very popular as all cleaners need bags – they take their lunch to work with them in these bags.
Lastly the Fund produced a Calendar for 2017 containing a summary of the benefits of the Fund as well as the contact details. After each session – every member receives a calendar to take home.
From July 2017 onwards the new Fund scribble video (explaining fund benefits) will also be shown at the Road shows.
Members during the April 2017 road show in Johannesburg
Members making notes of what Pule is saying.
Members are asked to complete a feedback form after each session to indicate whether they understood the infomation discussed. These feedback forms are used to make sure the road shows address members’ concerns.